UP Your Service! College works with committed individuals and organizations to:

• Achieve superior service
• Increase customer loyalty
• Build strong service partnerships, and
• Create a winning service culture

The founder of UP Your Service! College is Ron Kaufman, one of the world’s leading educators and motivators for partnerships and quality customer service. Ron Kaufman is author of the bestselling “UP Your Service!” books and newsletter, and is a featured presenter in the “UP Your Service!” seminars, videos and website. (learn more about Ron Kaufman)

Vision, Mission, Values

Learn more about the service philosophy of UP Your Service! College.

College Curriculum

The core UP Your Service! College Curriculum features three powerful courses:

• Course 100: Achieving Superior Service™
• Course 200: Building Service Partnerships™ 
• Course 300: Increasing Customer Loyalty™

Each course features four unique programs with in-depth exploration of fundamental service principles, key learning points and practical action steps. (learn more about the College Curriculum)

Course Methodology

Each UP Your Service! College course includes engaging video training with Ron Kaufman, and practical learning exercises conducted by Certified Course Leaders. Course exercises are customized to achieve the service training and improvement goals of your organization.

In customized Management Workshops, members of your senior and middle management team focus on their vital roles as service leaders, guides and role models. In these Workshops, your service culture building activities are reviewed and updated. (learn more about Course Methodology)

Certified Course Leaders

College courses are conducted by Certified Course Leaders who have successfully completed the Course Leader Certification Program (CLCP).

Certified Course Leaders receive ongoing support from UP Your Service! College through useful updates at the on-line Resource Center and through the Course Leader Forums. (learn more about Certified Course Leaders)

Uplifting Service Champions™

Taking personal responsibility for learning and action transforms College course participants into Uplifting Service Champions™. Uplifting Service Champions commit to upgrade the quality of their service and uplift the spirit of service in everyone they meet.

In UP Your Service! College, Uplifting Service Champions receive a wealth of supporting materials, including personalized learning guides, monthly e-mail newsletter, access to the College on-line library and an UP Your Service! College Certificate of Achievement.

Service Culture Building Activities

To build a superior service culture, your internal and external teams must be well supported with culture building activities, initiatives and programs.

Effective culture building activities reinforce new learning and encourage widespread application of service improvement ideas.

UP Your Service! College will review with you your current culture building activities and will help you to implement global best-practices for building and sustaining a superior service culture. (learn more about Culture Building Activities)

Implementation Plan

Implementing UP Your Service! College is done in close consultation with your senior management team and/or service steering committee. The Implementation Plan provides an initial sequence for us to work together and help you succeed. (learn more about the Implementation Plan)

“Successful organizations build strong service cultures to delight their customers, attract and retain their staff, creating strong bonds of loyalty for the future. Achieving these results requires world-class training andproven culture-building techniques."